Tag Archives: Clients’ expectations
Quality Control is Next
When I auditioned law firms that wanted Procter & Gamble’s business, I always asked, “How does your firm manage quality?” However, I never received a satisfying response. The economy is changing that, and smart firms should be developing systems for … Continue reading
Posted in Quality, Quality control, Value
Tagged Accountability, Clients' expectations, Quality, Quality control, Value, Work Processes
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