Category Archives: Quality control
Quality Control Can Kill Two Birds
When Seyfarth Shaw hired me fresh out of law school, one of the first rules I learned was that all written work had to be proofread by a secretary who did not type it. As a partner explained, “Everything leaving … Continue reading
Posted in Practice Groups, Quality, Quality control, Reputation
Tagged Practice Groups, Quality, Quality control, reputation
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Quality Control is Next
When I auditioned law firms that wanted Procter & Gamble’s business, I always asked, “How does your firm manage quality?” However, I never received a satisfying response. The economy is changing that, and smart firms should be developing systems for … Continue reading
Posted in Quality, Quality control, Value
Tagged Accountability, Clients' expectations, Quality, Quality control, Value, Work Processes
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