Category Archives: Quality

Quality Control Can Kill Two Birds

When Seyfarth Shaw hired me fresh out of law school, one of the first rules I learned was that all written work had to be proofread by a secretary who did not type it.  As a partner explained, “Everything leaving … Continue reading

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Quality Control is Next

When I auditioned law firms that wanted Procter & Gamble’s business, I always asked, “How does your firm manage quality?”  However, I never received a satisfying response.  The economy is changing that, and smart firms should be developing systems for … Continue reading

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